My Account/Holds Help
- Overview of My Account
- Where do I log on?
- How do I log out?
- What is EZ Log On?
- I forgot my Username and/or Password
- How do I suspend a hold?
- How do I unsuspend a hold?
- How do I cancel a hold?
- How do I renew an item?
- How do I view my loan history?
- How do I view my holds?
- How do I place a hold?
- Sorting in My Account
More Help
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Most popular FAQs
New Items you have checked out are now sorted by due date.
Items that you have checked out are now sorted by due date. See Sorting in My Account.
New Ability to sort holds.
You now have the the ability to sort your holds by either status or title. See Sorting in My Account.
Q. What is my Library ID and PIN?
A. Your library ID is your library card barcode. Your PIN (Personal Identification Number) is usually the last four digits of your library card barcode.
Q. I want to be able to click on the items I have on hold and be taken to the catalog.
A. We are aware that the new My Account is lacking this feature, and we have requested that the software provider update this in the future.
Q. How do I log out?
A. If you are inside the green My Account tab, click on the small x in the right corner of the tab, then click on the words "Log off" at the top of the catalog page.
Q. What is my User Name and Password?
A. Your user name and password are chosen by you when you set up an EZ Log On. See What is EZ Log On or I forgot my User Name and Password for more information.
Q. Where is loan history?
A. If you have loan history turned on, you can access it by clicking View history on the Loans tab in My Account. See Overview of My Account.
Q. Is the old catalog going away?
A. No, not at this time. Eventually the New Catalog will replace the Classic Catalog, which is why we want feedback on what you like and don't like in the New catalog. Please let us know what you think using the comment form.
Live Help
Try out these new features!
The New Catalog has many features not available in the Classic catalog.
Explore these on your own, or use the Help tabs above to find out more.
Spell check
Search suggestion drop-down menu
Ability to give star ratings
Write reviews
Add tags
Genre browse
Interactive map of the collection
RSS feeds
Problems we know about
The New Catalog is still in development. Here are some known problems:
- Unable to click on titles in My Account to search the catalog
- Unable to limit results by availability
- Unable to limit results to new items
- Text is too small/Not enough room
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